Terms & Conditions

1.1 Listing Desk is run by Jamie Harold, a sole trader trading as Listing Desk ("we", "us"), of Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. Email: info@listingdesk.co.uk.

1.2 Listing Desk is an online platform for property photographers. It lets you book jobs, upload files, have photos edited and floorplans drawn, share galleries with your clients and receive statements from us.

1.3 These terms apply to every account and every order. Listing Desk is for business use only. By using it you confirm you are acting for your business, not as a consumer.

1.4 We'll email you about important changes to these terms and ask you to accept them.

1.5 We'll email you at least 30 days' notice of any important change to these terms. If you place an order after the change takes effect, including by text or WhatsApp, you accept the updated terms, even if you haven't signed in yet.

2.1 Listing Desk is invite only. You can request access, and we decide whether to invite you.

2.2 You must be at least 18. Keep your login details secure and don't share your account. You are responsible for what happens under your account.

2.3 Keep your details, including your contact and bank details, up to date.

3.1 You keep ownership of the photos you upload.

3.2 Edits and floorplans created by us or our editors are licensed to you. You and your clients get a permanent, worldwide, royalty-free licence to use, copy, edit and share them for any purpose, including property listings and marketing. This licence can't be withdrawn once the order is paid for. We won't use them for anything else without your written permission.

3.3 You give us permission to store, copy, process, edit and deliver your files, and to let our editors do the same, only so we can provide the service to you. We won't use your photos for anything else, including advertising, unless you give us separate written permission.

3.4 You confirm you have the right to upload the files and the property details, and that you have told the homeowner or agent, where needed, that the photos will be edited by a third party.

4.1 Turnaround times are our best estimate, not a guarantee.

4.2 Orders created from texts. If you book by text or WhatsApp, an AI tool reads your message to fill in the order. Check the order details before the shoot. We aren't responsible for mistakes in an order you didn't check.

4.3 Re-edits. If something in an edit is wrong, tell us within 7 days of delivery (the day the order is marked complete and your gallery is ready) and we will correct it free of charge. Requests for a different style, or for more images, are new work and are charged at your normal rates. This doesn't affect any rights you have by law.

4.4 Cancelling an order. Changed your mind? Just let us know as soon as you can. If our editor hasn't started yet, there's no charge. Editing often happens overnight, so we can't always stop it in time. If some work is already done, such as edited images or floorplans, we'll only charge for that, not the whole job.

5.1 We use specialist third-party editors to edit photos and draw floorplans. Our main editor is based in Pakistan.

5.2 We are putting a written data transfer agreement (the UK International Data Transfer Agreement) in place with our editor. Transfers are protected as described in our Privacy Policy.

5.3 Editors see only what they need for the job: photos, floorplan sketches, job notes and the order number. They do not see property addresses or client details.

6.1 Some edits, such as removing objects, people, cars or bins, replacing skies or tidying lawns, may be made with AI-assisted tools.

6.2 When something is removed, the area behind it is reconstructed by the software. It shows what the area might look like, not what it actually looks like. It may not accurately reflect the property.

6.3 You must check every edited image before you or your client use it, and make sure it does not mislead anyone about the property. For example, an edit must not hide damp, damage, a defect, a neighbouring building or anything a buyer or tenant would want to know. You and your client are responsible for the images used in a listing. We don't publish listings.

6.4 Please tell your client that images may have been edited, so they can decide how to describe them.

7.1 Floorplans are drawn from your sketches and measurements. All measurements are approximate and for guidance only. They are not to scale unless we say so, and they must not be relied on for valuation, mortgage, legal, planning, building or purchase decisions.

7.2 Please make sure listings that use our floorplans say this too.

7.3 We aren't responsible for errors caused by the sketch or measurements you supply.

8.1 You pay per job. Each job is priced at the rates we have agreed with you in writing by email, for example a price per photo, per floorplan and per extra, plus any extras agreed for that job. Please keep that email. If you're unsure of your current rates, ask us at info@listingdesk.co.uk and we'll confirm them by email.

8.2 There are no subscriptions and no credits.

8.3 We are not VAT registered, so we do not charge VAT. If that changes, we'll give you at least 30 days' notice.

8.4 We may change your rates by telling you by email, giving you reasonable notice, and at least 14 days, before the change applies. The email will say the new rates and the date they start. The new rates apply only to orders you submit on or after that date. If you don't want to continue at the new rates, you can close your account before then.

9.1 We email you a statement as a PDF, listing the jobs and extras charged.

9.2 Payment is due by bank transfer within 14 days of the statement date, to the account shown on the statement, using the statement number as the reference.

9.3 Disputes. If you think something on a statement is wrong, email info@listingdesk.co.uk within 7 days of the statement date, saying which item and why. We will look into it and, if we agree, correct the statement or take the difference off your next one. Please pay any part that isn't disputed on time. This doesn't affect any rights you have by law.

9.4 If a statement isn't paid when due, we may pause new orders on your account until it is paid. We may also claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

9.5 Payments aren't refundable except where we agree an adjustment under 9.3, or where the law requires a refund.

10.1 We keep your files for these periods:

10.2 Once files are deleted from our systems, we can't recover them. Please keep your own copies. Listing Desk is not a backup or archive service.

10.3 About 7 days after an order is completed, RAW files are moved to archive storage. If you need them back, email us before the 60 days are up and we'll restore them. Restoring starts the 60 days again. Once they are deleted, they are gone for good. The small previews we keep afterwards are not a substitute for the RAW files and can't be used to recover them.

10.4 Gallery links. Each order has its own unique, private link. Anyone with the link can view and download the photos, so please only share it with people who need it.

11.1 Don't use Listing Desk for anything unlawful, upload anything you don't have the right to share, or try to access other users' information or interfere with the platform.

11.2 We may pause or suspend your account if:

• you break these terms in a serious way;
• a statement is overdue (see 9.4); or
• we need to protect the platform or other users.

Where we can, we'll tell you first and give you a chance to put things right.

12.1 We will provide the service with reasonable care and skill.

12.2 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

12.3 Subject to 12.2:

• we aren't liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss;
• we aren't liable for files lost after the deletion dates in section 10, or for problems caused by edits you didn't check (section 6) or floorplan measurements (section 7);
• our total liability to you for all claims in any 12-month period is limited to the total amount you paid us in the 12 months before the claim arose, or £100, whichever is higher.

12.4 If a delivered edit is faulty, our first step will be to re-edit it free of charge (section 4.3).

12.5 You are responsible for loss we suffer because you uploaded material you had no right to share, or because you used an edited image in a misleading way.

13.1 Our Privacy Policy explains how we use personal information.

13.2 When we handle information about your clients, your jobs and the people and homes in your photos, we do so on your behalf and Schedule 1 applies.

14.1 You can close your account at any time by emailing info@listingdesk.co.uk. We will delete your account within 30 days, as explained in our Privacy Policy.

14.2 We may close your account by giving you 30 days' notice by email, or straight away if you seriously or repeatedly break these terms.

14.3 You must still pay for work done before your account closes. Download any files you want to keep before you ask us to close your account.

15.1 We may update these terms. For important changes we'll email you at least 30 days before they take effect, and ask you to accept them. Placing an order after the change takes effect, including by text or WhatsApp, also means you accept the updated terms. If you don't agree, you can close your account before the change takes effect.

16.1 Trade mark. "Listing Desk" is our trading name and a UK trade mark application has been made. You may not use our name or logo without permission.

16.2 If any part of these terms is found to be unenforceable, the rest still applies.

16.3 These terms, together with the rates we have agreed with you by email, are the whole agreement between us about Listing Desk.

16.4 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

16.5 Notices to us go to info@listingdesk.co.uk or our address above. Notices to you go to the email address on your account.

16.6 If Listing Desk becomes a company. We may transfer these terms to a limited company set up by Jamie Harold to run Listing Desk. We'll tell you by email before this happens. Your rights under these terms are not reduced by the transfer.

16.7 Events outside our control. We aren't responsible for delays or failures caused by things outside our reasonable control, such as outages at our suppliers or internet failures. If this happens, we'll tell you and do what we reasonably can to keep things running or get them back to normal.

1. Scope. This schedule covers personal data you give us about your clients, property addresses, appointment details, notes and the people or homes shown in your photos ("Job Data"). You are the controller and we are your processor.
2. Instructions. We will process Job Data only to provide Listing Desk as described in these terms, or as you otherwise instruct us in writing. If the law requires us to process Job Data in another way, we'll tell you first, unless the law prevents us from telling you. We'll tell you if we think an instruction breaks data protection law.
3. Confidentiality. Everyone who handles Job Data for us is under a duty of confidentiality.
4. Security. We take appropriate technical and organisational measures to protect Job Data, as described in our Privacy Policy.
5. Sub-processors. You agree that we may use the suppliers and editor listed in our Privacy Policy. We'll give you at least 14 days' notice by email before adding or replacing one, and you may object. If we can't resolve your objection, you may close your account. Each sub-processor is bound by data protection terms at least as protective as these. We remain fully responsible to you for how our sub-processors perform their obligations.
6. International transfers. We transfer Job Data outside the UK only in line with your documented instructions, and only with the protections described in our Privacy Policy. By agreeing to these terms, you instruct us to make the transfers described there, including to our editor in Pakistan.
7. Helping you. We will help you respond to requests from individuals, and to meet your security, breach notification and impact assessment duties, taking into account what we do and the information available to us.
8. Breaches. We'll tell you without undue delay, and in any event within 48 hours, after becoming aware of a breach affecting Job Data.
9. Deletion or return. Our standard retention periods in section 10 are your default instructions for how long we keep Job Data. At the end of the service, we will delete Job Data or return it to you, as you choose, unless the law requires us to keep it. If you want it returned, tell us when you close your account. Otherwise we delete it.
10. Audits. We'll give you the information reasonably needed to show we comply with this schedule, and allow reasonable audits on reasonable notice.
11. Details. Subject matter: property photography editing and delivery. Duration: while your account is open, plus the retention periods. Data subjects: your clients, agents, homeowners and occupants. Data types: names, contact details, property addresses, photos of properties, job notes. No special category data is intended. Please don't include it in notes.